Coventry

Friday, 30-Jul-2010

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FOR YOUR INFORMATION

It has come to the attention of Coventry Trading Standards that once again, some elderly local residents are receiving telephone calls from mobility companies from outside the area. As before, it is to persuade people to agree to make appointments to view mobility aids, and from the initial call, it is not apparent that a sales visit is being booked. We are also aware that some complainants are Telephone Preference Service registered, and should not receive sales calls of any description.

I t is advisable never to accept appointments from unsolicited phone calls. Whilst the legislation gives a cancellation period of 7 days after date of delivery, quite often, the consumers are not aware of this, or they will offer verbal cancellation rather than written, which the company will later deny.

PLEASE NOTE: The bidding cycle starts on a Thursday and ends on a Tuesday each week. You are not able to place bids on a Wednesday.

Welcome to Coventry Homefinder, the new way of letting housing association properties. Coventry Homefinder is a partnership between Coventry City Council and housing associations in the City. We aim to provide more choice and improved services to our customers

If you have any queries relating to homelessness, please contact the Housing Advice Team direct on 02476 834025 and not Coventry Homefinder

If you lose your registration letter and cannot remember your reference number please call at the Housing Advice Centre Ground Floor Spire House New Union Street, Coventry and go to Desk 5. You will need to provide proof of identification and we will then give you your reference number. If you telephone the Coventry Homefinder Team to notify them you have lost your registration number we will send you a duplicate registration letter in the post. We will not give registration numbers without proof of identification or over the telephone.

To view your position on previous bids you need to log on to your application and click onto 'Historic Bids'

If you are in queue position 1 the Housing Association will contact you direct as the Coventry Homefinder Team do not deal directly with the allocation of properties. Any queries you have relating to properties should be made with the Housing Association who has advertised the property.

MUTUAL EXCHANGE

This part of the system is not in operation. You can contact Housing Associations direct to enquire whether they are operating a mutual exchange service However some of the partners are members of a national mutual exchange system known as Homeswapper. Anyone interested in a mutual exchange can consult this system by login on to www.homeswapper.co.uk

FOR ANY CHANGE OF CIRCUMSTANCES/TELEPHONE NUMBERS TO YOUR APPLICATION, PLEASE DO NOT COMPLETE A NEW ON LINE APPLICATION, BUT CONTACT THE HOMEFINDER TEAM ON 02476 834024.

WE NOW HAVE OVER 13000 APPLICANTS REGISTERED ON OUR SYSTEM AND WE ESTIMATE THERE WILL BE IN THE REGION OF 2000 VACANCIES EACH YEAR. FOR SOME APPLICANTS THERE WILL BE A LONG WAIT FOR HOUSING.

PLEASE NOTE THE FOLLOWING BEFORE COMPLETING YOUR ONLINE APPICATION:

1. YOU ARE ABLE TO REGISTER ON COVENTRY HOMEFINDER FROM THE AGE OF 16 YEARS. YOU NEED TO BE AWARE THAT IF YOU ARE SUCCESSFUL IN BIDDING FOR A PROPERTY PRIOR TO YOUR 18th BIRTHDAY HOUSING ASSOCIATIONS MAY OVERLOOK YOU UNTIL YOU REACH THE AGE OF 18 YEARS.

2. IF YOU COMPLETE AN ONLINE APPLICATION AND YOU ARE A PERSON FROM ABROAD AND NOT HABITUALLY RESIDENT IN THE UK IT IS POSSIBLE YOU WILL NOT BE ELIGBLE TO REGISTER. IF YOU HAVE REASON TO BELIEVE YOU ARE ELIGBLE WHEN COMPLETING THE APPLICATION FORM PLEASE PROVIDE AN EMAIL ADDRESS AS THIS WILL BE THE ONLY FORM OF COMMUNICATION WE WILL USE.

3. PLEASE NOTIFY US IF YOU HAVE ANY CHANGES IN CIRCUMSTANCES, IF YOU HAVE CHANGED ADDRESS OR YOU HAVE A NEW TELEPHONE NUMBER. IT IS IMPORTANT YOU KEEP US INFORMED OF YOUR CONTACT DETAILS AS YOU MAY BE OVERLOOKED FOR AN OFFER IF WE CANNOT CONTACT YOU.

4. IF YOU HAVE RENT ARREARS TO A PARTNER HOUSING ASSOCIATION YOU NEED TO BE AWARE THAT IF YOU ARE SUCCESSFUL IN BIDDING FOR A PROPERTY YOU MAY BE OVERLOOKED DUE TO ANY OUTSTANDING HOUSING DEBT. PLEASE CONTACT THE HOUSING ASSOCIATION TO MAKE ARRANGEMENTS TO CLEAR YOUR ARREARS TO AVOID DISAPPOINTMENT.

5. IF YOU WISH TO LOOK AT OR DOWNLOAD THE WEEKLY PROPERTY LIST, MEDICAL FORM, CHANGE OF CIRCUMSTANCES PLEASE OPEN FURTHER INFORMATION WHICH IS IN THE MENU AT THE SIDE OF THIS PAGE.

Existing applicants on our partners' waiting lists have been transferred onto the new Coventry Homefinder register. A letter has been sent to advise all existing applicants of their new registration number and full details of how to use the service. If you are not registered with us you can register on this site. We aim to give you more choice in deciding where you want to live. Properties that are available for rent, will be advertised each week. You can then tell us which properties you are interested in. This process is known as bidding. You may only bid for a property if your application has been accepted onto our housing register. You can then bid for three properties in each week. The bidding cycle starts on a Thursday and ends on a Tuesday each week.

Our website is packed with useful information to help you find a suitable home.

You can use this website to:

Login to your account to bid for a property

Search for available properties
Apply online if you are not already registered with us
View results of previous lettings

If you need help to use our service please contact the Coventry Homefinder team.
Click How to Contact Us for contact details.

Some information on this site is in PDF format (Portable Document Format) To view these documents you will need Adobe Acrobat Reader.

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