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Welcome to Coventry Homefinder

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The EU's General Data Protection Regulation (GDPR) came into force on 25th May 2018 as a result we have developed our Privacy Notice for the new Prevention service. For more information click here.  For information shared with Local Government see here.

The Cabinet office (who are a government department),  for the purposes of a data matching exercise called the National Fraud Initiative. The purpose of the exercise is to detect fraud and error. The Council is legally required to participate in this exercise.  More information on the National Fraud Initiative can be found here


Our address is:
Housing Options
Customer Service Centre
Coventry, CV1 1FS 




Let’s Talk – Coventry Homefinder Policy – Outcome of Consultation

As you may be aware, Coventry City Council has been undertaking a fundamental review of the current Coventry Homefinder Policy. Whilst the Council no longer owns any housing itself, it is legally required to have a scheme that allocates social housing. In Coventry, this policy is called the Coventry Homefinder Policy. We recently consulted upon making some major changes to the current policy, which could potentially affect all current and future applicants to the housing register. The consultation survey closed on Friday 3rd January 2020. 

The outcome of the consultation was reported to the Council’s Cabinet on 18 February 2020.It was at this meeting Cabinet approved a revised policy. The Cabinet Report (item 5 on agenda) – explains the recommendations and next steps in more detail. You can also look at our updated Frequently Asked Questions for more information on next steps if Cabinet approve a revised policy.

 There is no need to take any action now.  Applications to the register and priority banding applications are still being accepted. Current Homefinder applicants can continue to bid for housing.

 In Autumn 2020 the Homefinder Team will contact all current applicants to explain what they will need to do next

Local Lettings Plan

LETTINGS PLAN - Collier Place, Woodway Lane, Coventry, CV2 2ND and Bonneville Place, Thimbler Road, Coventry, CV4 8FN -  2 bedroom flats and 2 bedroom bungalows.

Click here for more details.

Applying for a priority band

Coventry Homefinder now have a new on-line tool for you to apply for a priority band.  To apply click here

Please be aware that we currently have a backlog of assessments, where all of the requested documentation has been received, which is currently 6 weeks behind. We apologise for this delay in assessing any requested priority banding and assure you that all assessments will be complete as soon as possible. We thank you for your patience at this time.

Coventry Homefinder Policy

If you are in a priority band, you will have received a letter explaining any changes to your application. This will also show your 'effective date' - the date that you applied for priority banding. This will be used to prioritise shortlists and ensure that households who have been in housing need for the longest get prioritised first.

On the 3rd April 2018 the Homelessness Reduction Act comes into force. There are now significant changes in the way we will be dealing with homelessness and these changes have had an impact on the Homefinder Policy. To find out more please see the updated policy here.

Informing Coventry Homefinder of changes to your contact details or circumstances

If your details or circumstances are incorrect you must make these changes to your application yourself.

  • Go to Login/My Account . Log in to your Homefinder account and insert the changes in the relevant sections. 
  • Submit the changes by scrolling through all 9 pages of the registration form and clicking 'SUBMIT' at the end of the form

The Coventry Homefinder Team are unable to validate these changes unless you have clicked submit at the end of the registration form. 

Please be advised that the Coventry Homefinder Team will not be responding to any messages received regarding changes to customer details (emailed or through your online account messaging facility).  All changes must be submitted through your online account as detailed above.

Annual Renewal of your Homefinder Registration

All registrations will be reviewed annually, on the anniversary of your application if you have an email address on your application you will receive a reminder on the first day of the renewal process. Notification will show on your account when you log onto it as a pink box across the page with the link to the renewal pages. This pink box notification will show on your account for the full 125 days time scale given  for renewal completion. To review your application you must:

  • Go to Login/My Account . Log in to your homefinder registration by inserting your registration number and memorable date in the fields requested and check the details that are on your account to ensure that they are correct.  It is vital that your account holds the correct details to contact you; and that the members of your household included in your application are correct.

  • Submit any changes that you have made by scrolling through all 9 pages of the registration form and clicking 'SUBMIT' at the end of the form

  • If you do not need to make any changes to your registration form it is still essential that you check through all 9 pages and click 'SUBMIT' at the end of the form for your renewal to be validated. 

If  you do not submit your registration at your annual review your Homefinder account will be CLOSED after 125 days. If your account is closed you will need to re-register and will lose any benefit of your previous registration date.

We recommend that you log in to your account at least every 6 weeks to check for online messages.  The risk of not checking your online account could result in you missing the annual renewal message and your application being closed. 

Housing Benefit Changes

Changes have been made to the way that Housing Benefit is calculated. For up to date information on all the changes to the benefits system, including a 'bedroom calculator' to see if you are under-occupying if you currently live in a social home, please click here: Benefits News

Changes to Advertised Properties

Property Ref 51629 (Midland Heart 20.2.20-25.2.20) withdrawn as per Midland Heart 3.4.20

Property Ref 51793 (Midland Heart 2.4.20 - 7.4.20) withdrawn as per Midland Heart notification 3.4.20

Property Ref 51693 (Citizen 12.3.20 - 17.3.20) withdrawn as per Citizen notification 31.3.20

Property Ref 51358 Black Prince Avenue (Midland Heart 9.1.20-14.1.20) used for emergency move noted 6.2.20

Property Ref 50503 (Citizen 25.7.19-30.7.19) duplicate advert noted 6.2.20

Property Ref 50500 (Citizen 25.7.19-30.7.19) used for emergency move noted 6.2.20

Property Ref 50477 Torrington Avenue (Citizen 25.7.19-30.7.19) eviction cancelled noted 6.2.20

Property Ref 50475 Gurney Close (Citizen 25.7.19-30.7.19) used in a housing pilot scheme by Citizen noted 6.2.20

Property Ref 50424 Laneside (Citizen 11.7.19-16.7.19) notice rescinded noted 6.2.20

Property Ref 50399 Jeliffe Street (Citizen 11.7.19-16.7.19) used for temp accommodation due to disrepair in another property noted 6.2.20

Property Ref 50348 Vernon Court (Citizen 27.6.19-2.7.19) duplicate advert noted 6.2.20

Property Ref 50325 (Citizen 27.6.19-2.7.19) notice rescinded by tenant noted 6.2.20

Property Ref 50304 Hen Lane (Citizen 20.6.19-25.6.19) used for adapted accommodation noted 6.2.20

Property Ref 50286 Falkener House (Citizen 13.6.19-18.6.19) advertised in err noted 6.2.20

Property Ref 50280 Dewis House ( Citizen 13.6.19-18.6.19) used for emergency move noted 6.2.20

Property Ref 50276 Glamorgan Close (Citizen 13.6.19 - 18.6.19) used for emergency move noted 6.2.20


For details of previous changes to advertised properties please click this link. Previously Advertised

Midland Heart

Homes Direct


At the Homefinder Steering Group meeting yesterday Stuart Grimley from Midland Heart advised that Midland Heart were no longer adverting their homes on Homes Direct. They have launched a new website -

Mutual Exchange

Coventry Homefinder does not operate a Mutual Exchange system.  

There is a national organisation who operate a Mutual Exchange Scheme known as Homeswapper and this can be accessed through their website  Many of the partner Housing Associations are members of this organisation and existing tenants can participate in the Scheme free of charge.   If your Landlord is not a member of the Scheme there will be a small charge to register.

West Midlands Making Best Use of Stock (WMBUS) is a partnership of local authorities and registered providers in the West Midlands who work together to develop joint approaches to make best use of housing stock. Information relating to WMBUS can be found at

One of the new services offered by WMBUS is a mutual exchange scheme that is free to use for tenants of the partner registered providers.  Details of the scheme can be found by clicking Lets Swap


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